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Fly-Rights A Consumer Guide to Air Travel
Domestic Travel
For domestic travel, an airline may provide all of its contract terms on or with your ticket at the time you buy it. Many small "commuter" carriers use this system. Other airlines may elect to "incorporate terms by reference." This means that you are not given all the airline's rules with your ticket-most of them are contained in a separate document which you can inspect on request. If an airline elects to "incorporate by reference" it must provide conspicuous written notice with each ticket that: 1) it incorporates terms by reference, and 2) these terms may include liability limitations, claim-filing deadlines, check-in deadlines, and certain other key terms. The airline must also:
* Ensure that passengers can receive an explanation of key terms identified on the ticket from any location where the carrier's tickets are sold, including travel agencies;
* Make available for inspection the full text of its contract of carriage at each of its own airport and city ticket offices;
* Mail a free copy of the full text of its contract of carriage upon request.
There are additional notice requirements for contract terms that affect your air fare. Airlines must provide a conspicuous written notice on or with the ticket concerning any "incorporated" contract terms that:
* Restrict refunds;
* Impose monetary penalties; or
* Permit the airline to raise the price after you've bought the ticket.
If an airline incorporates contract terms by reference and fails to provide the required notice about a particular rule, the passenger will not be bound by that rule.
Read entire guide to airfare
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